What's your response time for Mackinaw City emergencies?+
For active leaks or storm damage, we prioritize Mackinaw City calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Mackinaw City.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MI contractor license and full insurance coverage, and we'll provide proof of both on request — most Mackinaw City customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Mackinaw City, MI and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Mackinaw City home?+
Most residential replacements in Mackinaw City take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Mackinaw City crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mackinaw City with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Mackinaw City or do you cover nearby towns?+
Beyond Mackinaw City, our crews regularly service the surrounding Mackinaw City, MI area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
