What's your response time for Mackinaw City emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Mackinaw City the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MI contractor license and full insurance coverage, and we'll provide proof of both on request — most Mackinaw City customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Mackinaw City customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Mackinaw City take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Mackinaw City crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Mackinaw City?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mackinaw City with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Mackinaw City or do you cover nearby towns?+
We serve Mackinaw City and the surrounding communities throughout Mackinaw City, MI — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
